Shipping policy

SHIPPING POLICY

Thank you for choosing BD Warp Pet & Home (bdwarp.com). We are committed to delivering premium pet essentials quickly, safely, and reliably across the United States.

1. Domestic US Fulfillment
All orders are fulfilled directly from our physical partner warehouses located in California and New Jersey. We do not dropship internationally; every item in our active catalog is verified in US domestic stock.

2. Processing & Delivery Timeframes
To ensure accurate delivery expectations, please note our fulfillment timeline:

• Order Processing Time: 1 to 2 business days (excluding weekends and federal holidays). During this time, your items undergo quality inspection, secure packaging, and label generation.
• Transit Time: 3 to 7 business days once dispatched via reliable tracked domestic carriers.
• Estimated Total Delivery Window: 4 to 9 business days from the moment your order is placed.

3. Order Tracking
Once your package has been processed and handed over to the domestic carrier, you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier tracking link. Please allow 24 hours for tracking scans to update online.

4. Shipping Rates
• Standard Tracked US Shipping: Calculated at checkout based on package weight and dimensions.
• Free Domestic Shipping: Available on qualifying promotional orders (e.g. orders over $40 or qualifying product kits).

5. Address Verification & Modifications
Please verify that your shipping address is accurate and complete before completing checkout. Because we pack and dispatch orders rapidly, address modifications can only be made within 2 hours of placing your order. Contact us immediately at support@bdwarp.com if you need assistance.

6. Lost, Stolen, or Delayed Packages
If your tracking shows "Delivered" but you cannot locate your parcel:
1. Check with household members, building reception, or neighbors.
2. Allow 24 hours (carriers occasionally mark packages delivered shortly before physical drop-off).
3. Contact our dedicated support team at support@bdwarp.com with your Order Number. We will promptly trace your shipment and ensure you receive your order or a replacement.