Refund policy
REFUND & RETURN POLICY
At BD Warp Pet & Home, customer satisfaction and pet happiness are our top priorities. We stand behind the quality of our curated pet essentials with our 30-Day Happiness Guarantee.
1. 30-Day Return Window
You may request a return within 30 days of receiving your delivery.
To be eligible for a return:
• Items must be in brand-new, unused, and unwashed condition.
• Free from pet hair, odors, dirt, or signs of wear.
• In original packaging with all included accessories and tags attached.
2. Damaged, Defective, or Incorrect Items
We carefully inspect all products before dispatch. However, if your order arrives damaged, defective, or incorrect:
• Contact us within 48 hours of delivery at support@bdwarp.com.
• Attach your Order Number along with clear photos or video of the issue.
• We will promptly ship a brand-new replacement at zero additional cost or issue a full refund to your original payment method.
3. How to Initiate a Return
Step 1 - Contact Us: Email support@bdwarp.com with your Order Number and the reason for return. Please do not send items back without prior authorization.
Step 2 - Return Authorization: Our team will provide an RMA authorization number and the correct US domestic return facility address.
Step 3 - Package & Ship: Securely package the item in its original box. We recommend using a trackable shipping method.
Step 4 - Inspection & Refund: Once our warehouse receives and inspects the return (typically 2-4 business days), your refund will be processed to your original payment method within 3-5 business days.
4. Non-Returnable Items
For pet health, safety, and hygiene reasons, the following items cannot be returned:
• Consumable or perishable pet items.
• Items showing visible pet chewing, pet hair, or heavy outdoor use.
• Promotional giveaway items.
5. Return Shipping Costs
• Defective, Damaged, or Incorrect Items: BD Warp covers 100% of return shipping and replacement costs.
• Customer Discretion Returns (e.g. changed mind or ordered wrong size without checking sizing): Customer is responsible for return shipping postage.